I’ve been to a bit more funerals lately than I’d like. I’m Irish and we see death as a time to celebrate…Irish wakes! And with each funeral I attended I wondered if we all told this person how fabulous they were when they were alive! With your customers and friends and employees…how about doing just that. A quick “I was thinking about you today” and I want to tell you what I was thinking about you. Then consider any one of these openers: What I liked, learned, or appreciated about you. Don’t leave it on voice mail…make them call you back! Don’t say it all the time in an email, write a thank you note or card, handwritten. And do it with absolutely no intention of another deal or contract as a result. You might even try it with your children or extended family. We all have plenty of time in the car to make a spontaneous call. And just think of the responder’s very good vibes from your thoughtful call.
